Terms and Conditions

1. Interpretation

In these terms and conditions:

• Jointak Group means Jointak Labels Company Limited and its subsidiaries, affiliated entities, and global operating companies.

• Purchaser means any person or entity purchasing Goods from the Jointak Group.

• Goods means all products supplied by the Jointak Group.

• Quotation means any quotation issued by the Jointak Group.

• LabelNet means the Jointak Group’s online ordering system.

• Commercial Credit Account means an approved credit account granted by the Jointak Group.

2. Application of Terms

• These Terms and Conditions apply to all sales of Goods and all orders placed by the Purchaser, including orders submitted via LabelNet or any other method.

• By placing an order, the Purchaser is deemed to have accepted these Terms and Conditions.

• A binding agreement is formed upon acceptance of an order by the Jointak Group.

• The agreement consists of these Terms and Conditions together with any applicable Quotation.

• These Terms prevail over any terms submitted by the Purchaser, including purchase order terms.

• Orders placed via LabelNet are also subject to LabelNet Terms of Use.

• The Jointak Group may amend these Terms at any time, with updated versions published on its websites.

3. Orders

• Orders may be placed via LabelNet or other approved ordering methods.

• An automated acknowledgement does not constitute acceptance of an order.

• The Jointak Group reserves the right to accept or reject any order.

• Upon acceptance, a binding agreement is formed.

4. Pricing

• All prices exclude taxes, duties, and delivery charges unless otherwise stated.

• Prices are subject to change prior to order acceptance.

• Customs duties and import charges (if applicable) are the responsibility of the Purchaser.

5. Payment Terms

• The Jointak Group operates on either Commercial Credit Account terms or Prepaid Terms.

  5.1. Commercial Credit Account

  • Where approved, order values will be charged to the Purchaser’s account.

  • A commercial invoice will be issued.

  • Payment must be made in accordance with agreed credit terms (30 days from invoice date).

  5.2. Prepaid Terms

  • Where no credit account exists, or where required, orders will be processed on a prepaid basis.

  • Full payment must be received prior to production or despatch.

  • Goods will only be despatched once cleared funds are received.

  5.3. Payment Methods

  • Payment is typically made via bank transfer or electronic funds transfer.

  • Payment details will be provided on invoices or proforma invoices.

  5.4. General Conditions

  • Payments must be made in the nominated currency.

  • The Jointak Group may vary invoicing frequency.

  • Account statements may be issued periodically.

  5.5. Default (Credit Accounts Only)

  If payment is not made when due, the Jointak Group may:

  • Charge interest at 12% per annum (calculated daily).
  • Recover all collection and legal costs.
  • Suspend production or despatch of Goods.

  The Jointak Group is not liable for any loss caused by such suspension.

6. Delivery

• Delivery times are estimates only and not guaranteed.

• The Jointak Group is not liable for delays in delivery.

• Delivery charges are payable by the Purchaser unless otherwise agreed.

• If delivery cannot be completed due to reasons outside the Jointak Group’s control, re-delivery may incur additional charges.

• Risk in the Goods passes to the Purchaser upon delivery.

7. Cancellation and Variation

• Orders may only be cancelled or varied with written agreement.

• The Purchaser must compensate the Jointak Group for all work completed and materials used.

• For prepaid orders, payments are non-refundable once production has commenced.

8. Force Majeure

• The Jointak Group is not liable for any delay or failure caused by events beyond its reasonable control, including but not limited to natural disasters, war, industrial disputes, transport delays, or suppl/ier failure.

9. Claims

• Claims must be made in writing within seven (7) days of delivery.

• Failure to notify constitutes acceptance of the Goods.

10. Warranties

• Warranty terms are as provided under applicable law and any additional written agreement.

• To the extent permitted by law, all other warranties are excluded.

11. Limitation of Liability

• Liability is limited to replacement of Goods or refund of purchase price.

• The Jointak Group is not liable for indirect or consequential loss.

12. Intellectual Property

• All Intellectual Property Rights in the Goods remain the property of the Jointak Group unless otherwise agreed.

• The Purchaser warrants that any supplied materials do not infringe third-party rights and indemnifies the Jointak Group against any claims.

13. LabelNet Use

• Access to LabelNet may be granted at the discretion of the Jointak Group and may be subject to the Purchaser holding an approved Commercial Credit Account or meeting other eligibility requirements.

• The Jointak Group reserves the right to approve or reject any application for access.

• Use of LabelNet is subject to separate Terms of Use as published on the Jointak Group’s website.

• All content within LabelNet remains the property of the Jointak Group and must not be copied, distributed, or used without prior written consent.

• LabelNet is provided on an “AS IS” and “AS AVAILABLE” basis and the Jointak Group makes no warranty that LabelNet will be uninterrupted, secure, or error-free.

• To the maximum extent permitted by law, the Jointak Group is not liable for any loss or damage arising from use of, or reliance on, LabelNet or its content or functionality.

14. Privacy

• Personal information will be handled in accordance with applicable privacy laws.

• The Jointak Group may communicate with the Purchaser regarding orders, updates, and relevant information.

• The agreement constitutes the entire agreement between the parties and supersedes all prior discussions, communications, or representations.

• Further details are set out in the Jointak Group Privacy Policy as published on its website.

15. General

• If any provision is invalid, it will be severed without affecting the remainder.

• Failure to enforce any provision does not constitute a waiver.

16. Contact

• For any enquiries, please contact the Jointak Group via its official website or LabelNet platform.